Introduction
Pioneer Roofing ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect information you provide through our website, pioneerroofing.com, and our related services.
Information We Collect
When you submit a form on our website, request an estimate, or contact us, we collect the following information:
- Full name
- Phone number
- Email address
- Property address or town
- Service requested (roofing, repair, inspection, etc.)
- Any messages or project details you provide
- Technical information such as your IP address, browser type, and the page you submitted from (used for security and analytics)
How We Use Your Information
We use the information you provide to:
- Contact you about your roofing inquiry
- Schedule estimates, inspections, and service appointments
- Provide quotes and project information
- Send service-related text messages and emails (only if you've opted in)
- Respond to your questions and customer service requests
- Improve our website and services
SMS Text Messaging Consent
By submitting your phone number through our website forms, you consent to receive text messages from Pioneer Roofing related to your inquiry, including appointment scheduling, quote follow-ups, and service updates.
- Message frequency varies based on your interaction with us
- Standard message and data rates may apply
- You can opt out at any time by replying STOP to any message
- For help, reply HELP to any message or contact us at (732) 347-9869
- Your phone number and SMS consent will never be shared with third parties for marketing purposes
- Consent to receive SMS messages is not a condition of purchasing any services from Pioneer Roofing
How We Protect Your Information
We use industry-standard security measures to protect the personal information you provide. Information is stored in secure systems and accessed only by Pioneer Roofing team members who need it to serve you.
Sharing of Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with:
- Service providers that help us operate our business (such as CRM, email, and SMS providers), who are required to keep your information confidential
- Legal authorities if required by law
Cookies and Tracking
Our website may use cookies and similar tracking technologies for basic analytics (such as understanding how visitors use the site). You can control cookies through your browser settings.
Your Rights
You have the right to:
- Request a copy of the personal information we have about you
- Request that we correct or delete your information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at the information below.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent changes. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Pioneer Roofing
Email: pioneerroofingnj@gmail.com
Phone: (732) 347-9869